Question 1

Do you offer wood and faux wood shutters?

Accepted Answer

We offer three options - solid wood, hybrid, and premium poly plantation shutters. 
Our hybrid shutters have a solid wood frame and solid poly louvers. 
Our premium poly shutters are all solid poly.

Question 2

What’s the difference between your wood shutters and your poly shutters? Which is better?

Accepted Answer

Our solid wood shutter is durable and high quality. It’s our most high end shutter. Our poly shutter is made of our solid poly vinyl and is great for rooms with higher humidity like bathrooms. Our hybrid shutter is made with wood and premium poly and is the most economical shutter we offer.

Question 3

Are your Poly Shutters hollow?

Accepted Answer

No, we manufacture a high quality solid poly plantation shutter that is durable and built to last.

Question 4

What sizes of louvers are available in your shutters?

Accepted Answer

We offer three louver sizes in our shutters:
2 1/2"
3 1/2"
4 1/2"

Question 5

How do I decide what size of louver to choose for the shutters in my home?

Accepted Answer

Like choosing which tilt rod is right for your home, choosing the right louver size depends a lot on the style of your home and your decor.
2 1/2" louvers are generally associated with more traditional home design.  They are most commonly used with tilt rods.
3 1/2" louvers are generally associated with more modern home design.  They are most commonly made as Clearview (hidden tilt rods).  3 1/2" louvers are the most popular choice in coastal homes.
4 1/2" louvers  are generally associated with contemporary home design and large windows/doors where larger scale and proportion are needed.

During our free in-home consultation, we'll show you samples and lots of pictures of each option to help make the decision making process simple and easy.

Question 6

Do your wood shutters require a lot of maintenance?

Accepted Answer

No, our wood shutters do not require maintenance other than the use of a damp cloth for getting the dust off. Make sure you dry them well after cleaning because if water gets absorbed it could damage the wood. Also, we do not recommend cleaning with anything other than a damp cloth as this could damage the wood or the varnish.

Question 7

What's your most popular shutter?

Accepted Answer

Our ploy shutter is our most popular choice for coastal environments due to the high humidity. They're made of 100% poly so they will not absorb moisture.  They look so similar to solid wood that it's nearly impossible to tell the difference.

Question 8

Can you tell the difference between your Wood Shutters and Hybrid or Poly Shutters?

Accepted Answer

After our shutters are painted, it's hard to tell the difference.

Question 9

I have shutters that need to be repaired. Can you repair them?

Accepted Answer

We usually only repair shutters that we manufacture, but we'll be happy to take a look at what you need & let you know if we can help.

Question 10

Do you manufacture exterior shutters?

Accepted Answer

Sorry...we do not manufacture exterior shutters.

Question 11

I have an estimate, what happens now?

Accepted Answer

Once you've decided to order your shutters, we ask for a 50% deposit to begin making them.  
Manufacturing typically takes between 5 and 6 weeks.  
It can take a little less or a little more time depending on how busy we are.  
Once your shutters are built, we will schedule a time to install them.  
The balance is required at this time. 
You can pay via cash, check, credit card or even Venmo.

Question 12

What's the difference between Tilt Rod and Clearview (Open View) shutters and which do customers prefer?

Accepted Answer

Tilt rod shutters (below left) have the rod that controls the position of the louvers in the center for a more traditional look.
Clearview shutters (below right) have a "hidden" tilt rod that is mounted on the edge of the shutter for a cleaner look that is more modern and "open".
Most customers at the coast choose clearview but it’s really a personal preference.

Question 13

Is Clearview difficult to control?

Accepted Answer

Clearview shutters are super easy to control.  If you simply move one louver, all the others move at the same time.

Question 14

Can I order a replacement charger for electric blinds or shades?

Accepted Answer

Yes, just give us a call and we’ll look up your order to make sure we order the correct charger for your blinds or shades.

Question 15

Can you match the shutters to the color of my trim?

Accepted Answer

If a custom stain is needed, we'll have to use our solid wood shutters.
We can put custom paint colors on any of our shutters (solid wood, hybrid or poly).
When we come out, we'll bring a pallet of standard paints & stains.
If one of our colors doesn't meet your needs, we can custom color match.
Having a good sample of your color is critical. 
After your custom color has been matched, we will bring you a sample for approval so that we're sure you're 100% pleased.
Once the custom color is approved, production can begin

Question 16

Do you re-paint shutters?

Accepted Answer

We only repaint shutters that we manufacture. 
Unfortunately, we cannot repaint shutters that are manufactured by other companies. 
If a silicone based cleaner (like pledge) has been used, we’ll need to fully re-sand before painting.

Question 17

Will you bring samples when you come for the consultation?

Accepted Answer

Yes.  We'll bring samples of shutters, shades and blinds based on what you're looking for.  
This is why we ask "Please tell us a little more about your project". 😊
We'll also bring tons of photos, our standard paint and stain colors and decades of experience to help in making the best possible decision.

Question 18

What is your lead time?

Accepted Answer

Installation is usually 4-6 weeks from the time the order is placed. 
Specialty items such as stain and arches are usually closer to 10 weeks. 
Lead times can vary depending on seasonal demand.

Question 19

Do you make your own shutters or do you order them from someone else?

Accepted Answer

All of our shutters are made by Southern Custom Shutters in High Point, North Carolina.

Question 20

Do you repair drawstrings on mini-blinds?

Accepted Answer

Unfortunately we do not.

Question 21

Do you do in-home installation?

Accepted Answer

Yes.  To ensure 100% satisfaction, we install everything we sell.
We take pride in providing complete turn-key service for the entire life-cycle of all of our products.
Consultation
Measurement
Manufacturing
Installation
Service after the sale

Question 22

What is covered in your lifetime warranty?

Accepted Answer

Our lifetime warranty covers any manufacturer’s defect. 
If you experience an issue, all you have to do is let us know & we'll take care of it quickly.
Your 100% satisfaction is our goal in everything we do.

Question 23

For shutters, how do you control the position of the louvers?

Accepted Answer

We offer two options (pictures of both options are below):

Tilt-rod (below left) - For this option there is a tilt-rod attached to the front side of each louver, in the middle.  This allows all louvers to move together when one of them is adjusted.  This option creates a slightly more "traditional" look.

Clearview (below right) - For this option, the tilt-rod is attached to the back, inside edge of the louvers.  All louvers move together when one is adjusted, but the rod is nearly completely hidden.  This option creates a "cleaner" look.

During our free in-home consultation, we'll show you samples and pictures of each option to help make the decision making process simple and easy.

Question 24

Can shutters be made for windows that are not rectangular (like arches or round windows?

Accepted Answer

In most cases, the answer is yes!
During our free in-home consultation, we'll measure to confirm, but usually the answer is yes.  See below for pictures of some "specialty shapes" we've made over the years.

Frequently Asked Questions